1. Collection of Your Personal Information
The information that we collect and store often depends on the type of Service that you use. For example, when you create an account with Signature, we collect and maintain your account information, such as first and last name, password, email address, telephone number(s), and other contact information.
If you purchase one or more U.S. Immigration Government Form Preparation Services, we or one of our third-party service providers may collect and store the information you enter in the course of generating or editing the respective U.S. Citizenship and Immigration Services (USCIS) form(s) (which may vary depending on the Service you have purchased). Such information may include sensitive information like: date of birth, social security number, alien registration number, passport information, national origin and citizenship, race, ethnicity, marital status, sex, criminal record information, address and employment history, etc. In addition, if necessary, one of our Immigration Professionals may contact you to collect additional information or obtain clarification regarding the information submitted after your purchase. If we contact you, or if you contact our Customer Service Department, we may record the phone conversation or retain the email string or chat transcript for quality assurance purposes. If you use our eSign Services we, or one of our third-party service providers, may collect and store information about your name, email address, and electronic signature. Signature may also collect anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favorites.
Signature reserves the right to refuse service to any individual, entity or company that we may deem necessary. Signature does NOT allow its Services to be used for activities relating to or promoting racism, pornography, sex or human trafficking, segregation, religious hatred, violence or any illegal activities, including immigration fraud. Signature will delete any account that violates these terms.
Use of any kind of item containing a registered trademark without the explicit authorization of its respective brand owner is strictly forbidden. This includes any type of trademark items, such as logos, names, pictures containing products, and so on.
Signature reserves the right to suspend any accounts that have been marked as "suspicious" for abuse by Signature or third-party affiliates we are working with. This suspension will be in effect for an indefinite period of time. Signature will permanently delete all accounts that have been deemed inactive for one year or longer. A new account must be created in order to proceed with Signature’s Services.
2. Data Usage
Information about your computer hardware and software may be automatically collected by Signature and our third-party service providers. This information can include: your IP address, browser type, country, domain name(s), access times, operating system, cookie information, referring website addresses, and Internet Service Provider. In addition, when you access our websites and apps, or use our Services on a mobile device, we may collect information, such as the type of device, unique device ID, wireless subscriber, operating system, and information about your use of our Services. Signature may also collect geo-location information based on visitors' IP addresses. This information is used by Signature and our third-party service providers for the operation of the Service, to maintain quality of the Service, and to provide general statistics regarding use of the Services. In our efforts to better understand how users use the website and to improve our Services, Signature may also collect information about your use of our websites and apps, such as pages visited, links clicked, text entered, and cursor movements.
3. Use of Your Personal Information
Signature collects and uses your personal information to operate and improve our Services and deliver the Services you have requested. Signature may also use your information to verify your identity, for fraud prevention, to enforce the Terms and Conditions and to protect the integrity of the Service, our websites and apps. Signature may also use your personal information to inform you of other products or services available from Signature that may interest you. Signature may also contact you to participate in surveys to conduct research about your opinion of current services, or of potential new services that may be offered. Signature may also use your information, including personal information, to respond to questions you may have regarding use of our Services, or to provide customer and technical support.
Signature DOES NOT sell, rent or lease its customer lists to third parties.
In addition, Signature may share data with vendors or processors to help us perform statistical analysis, send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfillment. Signature may also share information on your use of our website and mobile apps, such as pages visited, links clicked, non-sensitive text entered, and cursor movements, with third-party providers of web and application analytic services in order to enable Signature to understand website and apps usage, detect fraud and potential threats, and improve its Services. All such third parties are prohibited from using your personal information except to provide these Services, and they are obligated to maintain the confidentiality of your information.
4. Communications with Attorneys
In order to ensure delivery of Services and for quality assurance purposes, Signature will have access to certain communications with Independent Attorneys which are transmitted through Signature’s Legal Plans. If you select one of Signature’s Legal Plans, you agree and consent to permit Signature to share your personal and case information related to the selected Service with DreamVista Advocates, PC (“DVA”), the independent Immigration Law Firm providing Legal Services exclusively to Signature Clients. Signature collects and stores your name, email address and information regarding your legal matter or questions for quality assurance purposes, but we DO NOT monitor communications between you and your Independent Attorney that occur outside of our Services. Signature may however access certain limited communications ONLY to the extent necessary to provide complete and quality Services during the normal course of conducting business. Signature absolutely DOES NOT interfere with or control the content of legal advice DVA and Independent Attorneys provide to Clients in any way. Although we believe such communications should be subject to the Attorney-Client privilege, whether any particular communication is privileged is a fact-specific analysis and depends on the laws of the relevant jurisdiction. As a result, if you choose to communicate with an Independent DVA Attorney through our Legal Plan, please note that depending on the laws in the applicable jurisdiction, any such communications between you and a participating Attorney may not necessarily be protected by the Attorney-Client privilege doctrine.
5. Cookies and Web Beacons
Like many websites, Signature's websites use "cookies" to help personalize and improve your online experience. A cookie is a small text file stored on your device by a web server. Cookies are uniquely assigned to you, and provide a way for the websites to recognize and keep track of your preferences.
Cookies help web browsers navigate through our websites. Cookies make it more efficient to log in and access your account. If you create an account with Signature, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recalling your personal information, such as billing addresses, shipping addresses, and so on. When you return to our websites, the information you previously provided can be retrieved, so you can easily use the features of our Services.
Signature may share information about your use of our websites with our social media, advertising and analytics partners, who may combine it with other information that you have provided to them or that they have collected from your use of their services.
Signature’s websites may use other technologies including: web beacons, tags and scripts, clear gifts, software development kits (or SDKs) and beyond. We may track and store data about how you visit and use Signature’s Services, particularly through our websites and apps. The items we log include: IP address, location, operating system, browser, browser language, URLs of any pages you visit on our websites and apps, device identifiers, advertising identifiers, and other usage information. We may combine this data with other information we collect about you. If your browser does not accept our cookies, you cannot access certain parts of our websites. Because the “Do Not Track” browser-based standard signal has yet to gain widespread acceptance, we do not currently respond to those signals.
6. Tracking by Partners and Affiliates
Signature may use third parties such as Google Analytics for data collection in order to analyze data on our users’ purchase and usage behaviors. This helps us make business and marketing decisions. These parties are limited to using personal information to provide support for our Services. Signature may also target these users with custom ads based on affinities/interests, and geographic and demographic signals.
Users can opt out of these advertising features by visiting Google's opt-out page or resources like the Networking Advertising Initiative consumer opt-out page. Signature may use email addresses to target users with custom ads through third-party advertising platforms. Signature may share customer information with third parties to perform services such as advertising on our behalf.
7. Signature’s Mobile App
7.1 Derivative Data
Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including liking, re-blogging, or replying to a post, as well as other interactions with the Application and other users via server log files.
7.2 Facebook Permissions
The Application may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.
7.3 Data from Social Networks
User information from social networking websites, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Application.
7.4 Social Media Contacts
If you connect to the Application through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
7.5 Geo-Location Information
We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
7.6 Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s camera, photos, microphone, etc. If you wish to change our access or permissions, you may do so in your device’s settings.
7.7 Mobile Device Data
We may collect device information such as your mobile device ID number, model and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
7.8 Push Notifications
We may request to send you push notifications regarding your account or the Application. If you wish to opt out of receiving these types of communications, you may turn them off in your device’s settings.
7.9 Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Application permission to access this information.
7.10 Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
7.11 Online Postings
When you post comments, contributions or other content to the Applications, your posts may be viewed by all users and may be publicly distributed outside the Application in perpetuity.
7.12 Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to the Application, and other websites that are contained in web cookies, in order to provide advertisements about goods and services of interest to you.
7.13 Internet-Based Advertising
8. Third Party Links
9. Social Media Widgets
10. Required by Law
11. Sale or Bankruptcy
Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, debt financing, or sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of Signature's business assets. In such an event, you may not have the right to opt out of any such transfer.
12. How Users Can Access, Update and Delete Their Information
You can access and update information previously submitted by logging into your Signature account, selecting "My Account" and editing the data fields there.
13. For California Residents
Effective January 1, 2020, the California Consumer Privacy Act of 2018 (CCPA) afforded California residents (i) the right to request disclosure of data collection and sales practices in connection with the requesting consumer; (ii) the right to have the requesting consumer’s information deleted, subject to certain exceptions; (iii) the right to request that their personal information not be sold to third parties, if applicable; and (iv) the right not to be discriminated against because they exercised any of the new rights.
California residents may submit a personal information or erasure request via email to email@example.com. Signature will need to collect information from the requesting party to verify their identity, and will respond within 45 days of receiving a personal information request (subject to an additional 45-day extension in certain circumstances).
Please be aware that such a request does NOT ensure complete or comprehensive removal of your content or information, and that there may be circumstances in which the law does not require or allow removal even if requested.
14. Security and Retention of Your Personal Information
YOU are responsible for safeguarding and preventing unauthorized access to the user information and password that you use to access our Services. You agree not to disclose your password to any third party and you are responsible for any activity using your account, whether or not you authorized that activity. Please immediately notify Signature of any unauthorized use of your account.
Signature uses industry standard security measures to secure your personal information from unauthorized access, use or disclosure. Signature regularly reviews its security measures to consider appropriate new technologies and methods. Please be aware that, despite our efforts, no security measures are perfect or impenetrable and Signature cannot guarantee that our security measures will prevent our computer systems or software from being illegally accessed and the data on them stolen or altered, and we assume NO liability or responsibility to you or to any third party arising out of any loss, misuse, destruction, or alteration of your information. In addition, please take into account that the Internet and email transmissions are not perfectly secure nor error-free means of communication. You should always take great care in handling and disclosing your personal information. Signature will retain your personal information for as long as it may be necessary to provide your Service and as needed to comply with any legal obligations. Unless you delete the account yourself by logging into your Signature account, selecting "My Account" and requesting deletion of the account, we may hold any of your Personal Information which may be used to provide future Services for up to 3 years.
Signature’s websites and Services are provided from and within the United States; however, please be aware that your personal data may be accessed by Signature’s agents, partners, or third-party service providers that may be located overseas, and you hereby consent to such access, sharing or transfer by providing us with your information.
15. Policy Regarding Children
17. International Transfers
Signature’s websites and applications are hosted in, and our Services are provided from, the United States. If you are located outside the United States, your information is collected in your country and then transferred to the United States. If your data is transferred out of the European Economic Area, we implement the following safeguards: we may use a service provider in the United States that is Privacy Shield certified, and we take steps to ensure that the recipient is bound by E.U. (European Union) Standard Contractual Clauses to protect your personal data. You can reference a copy of these clauses. In certain situations, the courts, law enforcement agencies, regulatory agencies or security authorities in those countries may be entitled to access your personal information.
18. Testimonials and Reviews
Signature displays personal testimonials by customers received through email surveys. We will request your specific consent in the participation and publication of the survey. If you wish to update or delete your review or testimonial, you can contact us at firstname.lastname@example.org.
19. Emails, Text Messages and Other Means of Communication
If you no longer wish to receive correspondence, emails, text messages, or other communications from Signature, you may opt out by:
Deleting your account;
Unsubscribing if you receive an email from Signature;
Opting out of text alerts any time by replying “STOP”; or
Contacting us directly by using the contact information provided below.
If you no longer wish to receive correspondence, emails, or other communications from third parties, YOU are responsible for contacting the third party directly.
20. Contact Information
If you have any questions, email us at email@example.com. If you believe your privacy has been breached, please contact us immediately. We can also be reached by phone at (213) 441-0400.