PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SERVICE.
If you choose to use certain Signature Immigration Forms, Inc, (“Signature”) digital products and or services, including immigrationforms.app or formulariosdeinmigracion.com (the “Site(s)”), Signature’s mobile sites and applications you agree to follow and be bound by these Terms and Conditions (“Terms”) and agree to comply with all applicable laws and regulations of the United States. In these Terms and Conditions, the words “you” and “your” and “user” refer to each client, customer, Site visitor, or Application user; “we”, “us” and “our” refer to Signature Immigration Forms, Inc. and “Services” refers to all services provided by us.
It is YOUR responsibility to review these Terms and Conditions periodically. If at any time you find these Terms unacceptable OR if you do not agree to these Terms, please DO NOT use this Site or any Applications. We may revise these Terms and Conditions at any time and notice of updates will be provided to you on the Site and Applications. If you have any questions about the Terms and Conditions, please contact our Customer Care Center at (213) 441-0400.
YOU AGREE THAT BY USING THE SITE, ANY APPLICATIONS, AND THE SERVICES PROVIDED, YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.
Signature provides an online portal to provide visitors step by step and simplified guidance and support to individuals who choose to prepare their own immigration forms. The Site also includes questionnaires and tools for uploading documents, gathering evidence and translation services. Signature is NOT a law firm and will NOT perform services performed by an Attorney. At NO time is an Attorney-Client relationship fostered or created with Signature. Signature Preparation Service options, and the forms or templates, are NOT substitutes for legal advice or services of an Attorney.
Signature is a privately owned company. Signature is NOT endorsed by, or affiliated with, USCIS, DHS, or any U.S. government entity.
Signature strives to keep all information, forms and documents accurate, current and up-to-date, especially when the law swiftly changes. Please be advised that the law is different from jurisdiction to jurisdiction, and may be subject to interpretation by different courts. The law varies on a case-by-case basis, and no general information or set of rules can fit every circumstance. Furthermore, the legal information contained on the Site(s) and Applications is not legal advice and is not guaranteed to be correct, complete or up-to-date. If you need legal advice for your specific problem, or if your specific problem is too complex to be addressed by our standard tools or Services, we encourage you to consider a Membership to one of our Legal Plans in order to consult with a licensed and experienced Immigration Attorney through our exclusive partnership with DreamVista Advocates, P.C. (“DreamVista”). By selecting one of Signature’s Legal Plan options, you acknowledge and agree to receive Services under the terms of the agreement between Signature and DreamVista.
This Site and Applications are owned and operated by Signature Immigration Forms, Inc. ALL right, title and interest in and to the materials provided on this Site and Applications including, but not limited to, information, trademarks, domains, documents, logos, graphics, sounds and images (the “Materials”) are owned by Signature. Except as otherwise expressly provided by Signature, NONE of the Materials may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted or distributed in any way.
3. Limited Permission to Download and Use Protected Materials
Signature hereby grants you permission to download, view the Materials on any single, stand-alone computer, tablet, and/or mobile phone solely for your personal, informational, non-commercial use provided that (i) where provided, the copyright and trademark notices appearing on any Materials not be altered or removed, (ii) the Materials are not used on any other website or in a networked computer environment, and (iii) the Materials are not modified in any way, except for authorized editing of downloadable forms for personal use. The same applies to any and all printed materials including, but not limited, to instruction booklets, newsletters, articles, questionnaires, and marketing materials. This permission terminates automatically without notice if you breach any of our Terms and Conditions. On any such termination, you agree to immediately destroy any downloaded or printed Materials. Any unauthorized use of any Materials contained on this Site or Applications may violate copyright laws, trademark laws, laws of privacy and publicity, and communications regulations and statutes.
4. Links to Third-Party Sites
This Site and Applications may contain links to websites controlled by parties other than Signature (each a “Third-Party Site”). Signature may work with a number of partners and affiliates whose sites are linked to Signature. Signature may also provide links to other sites or resources with whom it is not affiliated. Signature is NOT responsible for and does NOT endorse or accept any responsibility for the availability, contents, products, services or use of any Third-Party Site, any website accessed from a Third-Party Site or any changes or updates to such sites. Signature makes NO guarantees about the content or quality of the products or services provided by such sites. Signature is NOT responsible for webcasting or any other form of transmission received from any Third-Party Site. Signature is providing these links to you only as a convenience, and the inclusion of any link does NOT imply endorsement by Signature of the Third-Party Site, nor does it imply that Signature sponsors, is affiliated or associated with, guarantees, or is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. You acknowledge that you bear all risks associated with access to and use of content provided on a Third-Party Site and agree that Signature is NOT responsible for any loss or damage of any sort that you may incur from dealing with a third party. You should contact the site administrator for the applicable Third-Party Site if you have any concerns regarding such links or the content located on any such Third-Party Site.
5. Use of Signature Legal Forms
On our Site(s), through our Applications, we offer Preparation Services. If you download our Mobile Application or use our Sites or Services, these Terms and Conditions control. You understand that each form and any applicable instructions or guidance is not customized to your particular needs.
License to Use
Signature grants you a limited, personal, non-exclusive, non-transferable access to use our forms (the “Forms and Services”) for your own personal, individual and internal use only. Signature’s Forms and Services are NOT intended for professional or notario use. Except as otherwise provided, you acknowledge and agree that you have NO right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Forms and Services in any manner, except for updating your information while filling out the Forms under your authorized use. You shall NOT remove any copyright notices.
Resale of Forms and Services Prohibited
By ordering Services, you agree that the Forms and Services you purchase or download may ONLY be used by you for your personal or individual use and may NOT be sold or redistributed without the express written consent of Signature.
6. Dispute Resolution by Binding Arbitration
Please read this section carefully.
Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Customer Care Center at (213) 441-0400. In the unlikely event that Signature’s Customer Care Center is unable to resolve your concern or complaint to your satisfaction (or if Signature has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve the dispute through binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than a court, and is subject to very limited review by a court. Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. For any claims that require arbitration, BOTH Signature AND client agree to share the costs of arbitration. Please note that any arbitration award resulting from the arbitration SHALL NOT exceed the original total purchase price of the services selected.
You may download a copy of the form to initiate arbitration from the American Arbitration Association (“the AAA”) website at https://www.adr.org.
7. Testimonials, Reviews, Comments, Communications, and Other Content
At various locations on the Site or through Applications, Signature may permit visitors to post testimonials, reviews, comments, questions, answers, and other content (the “User Content”). Contributions to, access to and use of the User Content is subject to this paragraph and these Terms and Conditions.
Rights and Responsibilities of Signature
Signature is NOT the publisher or author of the User Content. Signature takes NO responsibility and assumes NO liability for any content posted by you or any third party. Although we cannot make an absolute guarantee of system security, Signature takes reasonable steps to maintain appropriate safeguards and security measures. If you have reason to believe the system security has been breached, please contact us immediately for assistance.
If Signature's Technical Staff finds that account usage or files belonging to a client pose a threat to the proper technical operation of the system or to the security of other clients, Signature reserves the right to delete those accounts or files or to stop those processes. If Signature’s Technical Staff suspects that a username is being used by someone who is not the authorized user, Signature may temporarily disable that user's access in order to preserve system security. In all such cases, Signature will contact the appropriate client as soon as feasible.
Signature has the right (but not the obligation), in our sole and absolute discretion, to edit, redact, remove, re-categorize, transfer to a more appropriate location or otherwise change any User Content.
Rights and Responsibilities of Signature Users of User Content
You are legally and ethically responsible for ANY User Content, including personal information, writings, documents, pictures or any and all other information or documents used in the preparation of your immigration forms. The consequences resulting from your nondisclosure or failure to disclose truthful and essential information in the preparation of your forms fall 100% on you and are your responsibility. In posting User Content, you agree that you will not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes on anyone’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy. Please see Compliance with Intellectual Property Laws below;
that violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, antidiscrimination, or false advertising). Please see Compliance with Export Restrictions below;
that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing, or advocates or encourages illegal conduct harmful to any individual, partnership or corporation. Please see Inappropriate Content below;
that includes advertisements, spam, or content for which you were compensated or granted any consideration by any third party;
that includes information that references other websites, addresses, email addresses, phone numbers, or other contact information;
that contains any computer virus, worms, or other potentially damaging computer programs or files;
that otherwise violates these Terms and Conditions.
You have the right to remove or delete any of your personal information and content at any time.
By submitting your contact information (email address, mailing address, phone numbers), you agree that Signature may use this information to contact you about the status of your case and other administrative purposes.
8. NO WARRANTY. NO GUARANTEE
THE SITE, APPLICATIONS, AND ALL MATERIALS, DOCUMENTS OR FORMS PROVIDED ON OR THROUGH YOUR USE OF THE SITE OR APPLICATIONS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SIGNATURE DOES NOT GUARANTEE ANY RESULTS OR OUTCOMES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SIGNATURE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
SIGNATURE MAKES NO WARRANTY THAT: (A) THE SITE, APPLICATIONS, OR THE MATERIALS WILL MEET YOUR REQUIREMENTS; (B) THE SITE, APPLICATIONS, OR THE MATERIALS WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, APPLICATIONS, OR ANY MATERIALS OFFERED THROUGH THE SITE OR APPLICATIONS, WILL BE 100% ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE, APPLICATIONS, OR IN RELIANCE ON THE MATERIALS WILL MEET YOUR EXPECTATIONS.
OBTAINING ANY MATERIALS THROUGH THE USE OF THE SITE OR APPLICATIONS IS DONE AT YOUR OWN DISCRETION AND AT YOUR OWN RISK. SIGNATURE SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE.
9. LIMITATION OF LIABILITY AND INDEMNIFICATION
EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD SIGNATURE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, ANY CLAIM FOR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF SIGNATURE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF SIGNATURE, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
10. Unsolicited Submissions
Except as may be required in connection with your use of Signature Services, Signature does not want you to submit confidential or proprietary information to us through this Site or any Applications. All comments, feedback, information or material submitted to Signature through or in association with this Site shall be considered non-confidential and Signature's property. By providing such submissions to Signature, you hereby assign to Signature, at no charge, all worldwide right, title and interest in and to the submissions and any intellectual property rights associated therewith. Signature shall be free to use and/or disseminate such submissions on an unrestricted basis for any purpose. You acknowledge that you are responsible for the submissions that you provide, including their legality, reliability, appropriateness, originality and content.
11. Compliance with Intellectual Property Laws
When accessing Signature or using Signature’s legal document preparation Service, you agree to obey the law and you agree to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright, trademark and other intellectual property ownership. You agree not to upload, download, display, perform, transmit or otherwise distribute any information or content in violation of any third-party's copyrights, trademarks or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third- party rights caused by any content you provide or transmit, or that is provided or transmitted while using your Signature user account.
Signature has adopted a policy that provides for the immediate removal of any content, article or materials that have infringed on the rights of Signature or of a third party, or that generally violate intellectual property rights. Signature's policy is to remove such infringing content or materials and to investigate such allegations immediately.
12. Inappropriate Content
When accessing the Site, any Applications, or using Signature's Services, you agree NOT to upload, download, display, perform, transmit or otherwise distribute any content that: (a) is libelous, defamatory, obscene, pornographic, abusive or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or foreign law or regulation; or (c) advertises or otherwise solicits funds, or is a solicitation for goods or services. Signature reserves the right to terminate or delete such material from its servers. Signature will cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms, or of any applicable laws.
13. Compliance with Export Restrictions
You may NOT access, download, use or export the Site, Applications, or the Materials in violation of United States export laws or regulations, or in violation of any other applicable laws or regulations. You agree to comply with all export laws, restrictions and regulations of any United States or foreign agency or authority and to assume sole responsibility for obtaining licenses to export or re-export as may be required. You acknowledge and agree that the Materials are subject to the United States Export Administration Laws and Regulations and agree that none of the Materials, or any direct product therefrom, is being or will be acquired for, shipped, transferred or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals, or used for any prohibited purpose.
14. Personal Use
The Site is made available for your personal use on your own behalf.
Minors are NOT permitted to directly use the Site or Applications without supervision or support of an adult. Minors SHOULD NOT directly or personally submit any personal information to Signature without adult supervision.
16. Non-English-Speaking Customers
Certain Materials on the Site or Applications including, but not limited to, questionnaires, documents, instructions, and filings, are only available in English. Non-English translations of these Terms, as well as other terms, conditions, and policies, are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.
17. Customers Needing Extra Assistance
Signature aims to provide full access to its Site and Services regardless of disability. If you are unable to read any part of the Site, or otherwise have difficulties using the Site, please call (213) 441-0400 and a member of our Customer Care Center will assist you.
Severability refers to a provision in a contract which states that if parts of the Agreement are held to be illegal or otherwise unenforceable, the remainder of the Agreement should still apply. In the event any provision or part of this Agreement is found to be invalid or unenforceable, only that particular provision or part so found, and not the entire Agreement, will be inoperative. Any provisions of this Agreement which are prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.
19. Errors and Omissions
Inadvertent delays, errors or omissions made in connection with this Agreement or any transaction hereunder shall not relieve either party from any liability which would have attached had such delay, error or omission not occurred, provided always that such error or omission is rectified as soon as possible after discovery.
20. Governing Law; Venue
Any legal action or proceeding related to your access to or use of the Site, an Application, or Materials, is governed by the Arbitration Agreement contained in paragraph 6 of these Terms and Conditions. Any legal action or proceeding related to access to or use of Signature’s services shall be governed by the laws of the State of California.
Signature, ImmigrationForms.app, Formasdeinigracion.com, the bi-colored logo, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of Signature. All other trademarks, product names, company names or logos of third parties cited herein are the property of their respective owners.
23. Attorney Access Services; Use of The Term “Experience”
The term “experience” or “experienced,” as used on the Site, Applications, and in other communications in reference to independent attorneys participating in Signature's services via Legal Plans or other attorney access services means that the attorney providing legal support fulfills the following requirements: (a) possesses a minimum of five years’ experience practicing law, (b) maintains errors and omissions insurance policies consistent with industry standards, (c) is in good standing with the state bar in each jurisdiction in which the attorney is licensed to practice, (d) has no pending malpractice lawsuit, as of the date of joining Signature's Legal Plan services, and (e) has no public record of discipline by a state bar within the last five years. The term “experience” or “experienced” is not intended to be a comparison to any other attorney's services or qualifications.
24. Use of Testimonials and Media Endorsements
The media hosts on the Site endorse Signature as paid spokespeople in our advertising and marketing campaigns. You hereby grant Signature permission and limited license to use and reproduce your testimonial(s) (“Testimonial”) and or endorsement(s) (“Endorsement”) in whole or in part on its websites and mobile app or third-party hosted websites (“Site(s)”), social media sites administered by Signature (“Facebook, LinkedIn, Twitter, Blogs”) or in other official Signature printed publications without further consideration. You agree and grant permission to Signature to retouch, edit, or summarize a Testimonial or Endorsement for display, or otherwise create derivative works from Testimonials for display. Signature shall use such Testimonial or Endorsement only for Share Your Story communication purposes. You represent that your Testimonial or Endorsement is your original work. Your Testimonial or Endorsement may be used by Signature to provide basic content for a nationally based advertisement campaign. A Testimonial or Endorsement may be rejected or approved for posting on Signature websites. Further, a Testimonial or Endorsement may be removed from Sites at any time and for any reason at Signature’s sole discretion. You acknowledge that Signature may elect not to use your Testimonial or Endorsement at this time, but may do so at its own discretion at a later date.
You grant Signature the option to contact you for Signature advertisement campaigns. You also agree to provide Signature with your full name, address and phone number for Signature’s internal use only. Only your first name and geographic location (city, state) shall be posted with your Testimonial on the Sites.
BY USING SIGNATURE'S SERVICES OR ACCESSING THE SIGNATURE SITE OR APPLICATIONS, YOU ACKNOWLEDGE AND ACCEPT THAT SUBMITTING YOUR TELEPHONE NUMBER TO SIGNATURE VIA THE SIGNATURE SITE OR APPLICATIONS CONSTITUTES AN INQUIRY TO SIGNATURE, AND THAT SIGNATURE MAY CONTACT YOU AT THE NUMBER SUBMITTED (TAKING INTO ACCOUNT INQUIRY EXCEPTION TIME FRAMES AS APPROPRIATE).
26. Cancellation Policy
All cancellation requests MUST be made within, and no later than, 72 hours from the date of purchase and MUST be made expressly in writing to email@example.com. After the 72-hour cancellation window, Client’s account will be charged for the full amount of the Services completed, as agreed upon under the Agreement between the Parties.
27. Refund Policy
Client is entitled to a full refund IF and ONLY IF Client cancels within the designated cancellation window of 72 hours from the date of purchase, and only before any Services have been commenced or completed. If Client wishes to cancel AFTER 72 hours, Client will NOT receive a full refund; any amount of refund due to Client will depend on and be limited to any unearned fees for work not yet completed by Signature. Signature warrants that following the completion of Services, such professional Services were performed in a proper and professional manner consistent with industry standards.
If the Services are delayed due to reasons beyond Signature’s control or due to Client’s internal processes, Signature will not be responsible for any issues that arise or costs incurred by this delay. Any resulting fees or damages will be Client’s sole responsibility, unless another agreement in writing has been made between the Parties.
We reserve the right to change or update this Refund Policy as necessary at any time. Notifications of any and all changes or updates to this Policy will be posted on the Site.
28. Right to Refuse
You acknowledge that Signature reserves the right to refuse service to anyone and to cancel user access at any time.
BY USING SIGNATURE'S SERVICES OR ACCESSING THE SIGNATURE SITE OR APPLICATIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.
Signature Immigration Forms, Inc.
222 N. Pacific Coast Hwy., Suite 2000
El Segundo, California 90245